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Managing Threatening Confrontations – In Person Training

February 28 @ 9:00 AM - 3:00 PM


Registration begins at 8:45 am. Time includes a one hour lunch break on your own.

Register Here

Space is limited to 25 participants.
Please notify Training & Consultation – comm.training@waisman.wisc.edu –  if you are unable to attend.

Cancellations made within 24 hours prior to the start of the training will be charged the full registration fee.



Managing Threatening Confrontations is designed to assist you in learning how to effectively support individuals who could experience the full range of behavioral escalation. These moments often appear chaotic-when to talk, when to step back, who to call for back up, and “when to duck.” This seminar is designed to put order to the chaos. Stages of escalation are described and each stage is paired with a positive action plan for caregivers as well as teams. The content places strong emphasis on proactive supports. The principles are taught in a straightforward manner so as to provide a framework for conceptualizing behavior escalation that can readily translate into positive plans of action. The learning is brought to life using a video of a dramatic, real life enactment of threatening confrontations by professional actors.


Learning Methods:

The learning style includes small group work, video, and physical practice, so wear comfortable clothing. You will receive extensive conference manuals (you will have to take very few notes) to take back to work for reference and to share with colleagues.


Some of what you’ll learn:

  • A framework for understanding and recognizing stages of behavior escalation
  • How to avoid “power struggles” that can result in behavioral escalation
  • Skills in connecting with people early on, in order to sustain emotional control
  • An array of creative communication strategies during periods of tension
  • What the police know about presenting a “neutral presence” during stages of distress
  • How caregivers can support both clients and themselves during the Recovery Stage

About the Presenters:

Josh Lapin MSSW, has over 25 years of experience in supporting people with developmental disabilities. He is the director of the Community TIES Program which is part of the University of Wisconsin’s Waisman Center. The mission of the TIES Program is to address the behavioral, psychological, and emotional needs using therapeutic approaches that assure continued participation in supported community life. He has extensive experience as a consultant and advocate for persons with developmental disabilities. He strongly believes that a positive relationship is vital is promoting proactive behavioral support. Mr. Lapin also teaches a field seminar at the School of Social Work for undergraduate and graduate students interested in disability.

Hedy Burke has over 20 years of experience working with individuals with developmental disabilities and emotional behavioral disabilities. She is a behavior consultant with Community TIES Program which is part of the University of Wisconsin’s Waisman Center. With a BA in Special Education, Hedy has experience working within school districts, and has a specialty in transitioning adults 18-21 years old. She has supported many community members, as well as families, in their homes with the aim of building their capacity in supporting individuals with disabilities. Hedy believes strongly in including those with disabilities in our communities. She feels that by helping individuals increase their experiences, they can become productive and contributing members of our society.


This training meets the continuing education requirements for social workers as prescribed by the WI Department of Regulation and Licensing.


Please note this training is scheduled to be conducted in person at UW South Madison Partnership facility in the Villager Mall on Park Street.


UW South Madison Partnership
2238 South Park Street
Madison, WI 53713