Loading Events

« All Events

  • This event has passed.

Managing Threatening Confrontations

Wednesday, July 14, 2021 @ 9:00 AM - 12:00 PM


Image of a man and a woman sitting at a table. The man is speaking while the woman looks at him, smiling.FULL


Managing Threatening Confrontations instructs participants in how to effectively support individuals who could experience the full range of behavioral escalation. These moments often appear chaotic-when to talk, when to step back, who to call for back up, and “when to duck.” This seminar is designed to put order to the chaos. We describe stages of escalation and each stage is paired with a positive action plan for caregivers as well as teams. The content places strong emphasis on proactive supports. The principles are taught in a straightforward manner to provide a framework for conceptualizing behavior escalation that can readily translate into positive plans of action.


  • A framework for understanding and recognizing stages of behavior escalation
  • How to avoid “power struggles” that can result in behavioral escalation
  • Skills in connecting with people early on, in order to sustain emotional control
  • An array of creative communication strategies during periods of tension
  • What the police know about presenting a “neutral presence” during stages of distress
  • How caregivers can support both clients and themselves during the Recovery Stage

Note: This modified virtual training will not include role play or passive self-protection.

About the Presenter:

Josh Lapin MSSW, has over 20 years of experience in supporting people with developmental disabilities. He is the director of the Community TIES Program, which is part of the University of Wisconsin’s Waisman Center. The mission of the TIES Program is to address the behavioral, psychological, and emotional needs using therapeutic approaches that assure continued participation in supported community life. He has extensive experience as a consultant and advocate for persons with developmental disabilities. He strongly believes that a positive relationship is vital is promoting proactive behavioral support. Mr. Lapin also teaches a field seminar at the School of Social Work for undergraduate and graduate students interested in disability.

This training meets the continuing education requirements for social workers as prescribed by the WI Department of Regulation and Licensing.