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Managing Threatening Confrontations

Tuesday, April 13, 2021 @ 9:00 AM - 12:00 PM


Register Here: https://eri-wi.org/csc-spring2021/


Managing Threatening Confrontations instructs participants in how to effectively support individuals who could experience the full range of behavioral escalation. These moments often appear chaotic-when to talk, when to step back, who to call for back up, and “when to duck.” This seminar is designed to put order to the chaos. We describe stages of escalation and each stage is paired with a positive action plan for caregivers as well as teams. The content places strong emphasis on proactive supports. The principles are taught in a straightforward manner to provide a framework for conceptualizing behavior escalation that can readily translate into positive plans of action.


  • A framework for understanding and recognizing stages of behavior escalation
  • How to avoid “power struggles” that can result in behavioral escalation
  • Skills in connecting with people early on, in order to sustain emotional control
  • An array of creative communication strategies during periods of tension
  • What the police know about presenting a “neutral presence” during stages of distress
  • How caregivers can support both clients and themselves during the Recovery Stage

Webinar Structure:

Webinar will include a 3 hour presentation with opportunities for participant engagement. Participants are invited to attend a follow up discussion with Q&A one week after the webinar. This will provide participants an opportunity to reflect on what they have learned, process information, and engage in smaller group discussions on the topic.

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About the Presenter:

Josh Lapin MSSW, has over 20 years of experience in supporting people with developmental disabilities. He is the director of the Community TIES Program, which is part of the University of Wisconsin’s Waisman Center. The mission of the TIES Program is to address the behavioral, psychological, and emotional needs using therapeutic approaches that assure continued participation in supported community life. He has extensive experience as a consultant and advocate for persons with developmental disabilities. He strongly believes that a positive relationship is vital is promoting proactive behavioral support. Mr. Lapin also teaches a field seminar at the School of Social Work for undergraduate and graduate students interested in disability.

This training is part of the Crisis Prevention and Stabilization In Place Training Series.